Frequently AskedQuestions

Storage from $4.75/day or $33.25/week, including GST. Your price depends on the size and number of boxes, storage term and transport requirements. Personalised storage prices are provided only at quote.ezebox.com.au after you enter your contact details. Storage is separate from transport and loading charges. All prices include GST. Refer to your quote for the services, charges and inclusions that apply to your booking. There is no minimum rental duration, but a minimum 1-month storage charge applies, even if you store for 1 day or 3 weeks. Beyond the first month, storage is prorated to the day. If you select a lower rate for a longer term and leave early, we may adjust your rate to reflect your actual stay.

The storage rate covers storage of your belongings. Storage is separate from transport and loading charges. All prices include GST. Refer to your quote for the services, charges and inclusions that apply to your booking. Insurance is entirely customer-arranged and paid separately. It is not included in storage, transport or loading charges.

We explain your charges in your quote. Storage is separate from transport and loading charges. All prices include GST. Refer to your quote for the services, charges and inclusions that apply to your booking. Additional services and any applicable access, no-show or other policy fees should be confirmed before booking. Insurance is entirely customer-arranged and paid separately. It is not included in storage, transport or loading charges.

There is no minimum rental duration, but a minimum 1-month storage charge applies, even if you store for 1 day or 3 weeks. Beyond the first month, storage is prorated to the day. If you select a lower rate for a longer term and leave early, we may adjust your rate to reflect your actual stay. Current offer: 50% off your first 2 months of storage. A minimum 1-month storage charge applies; normal storage rates apply after the initial 2 months. All customers qualify. There is no current expiry date; the offer is honoured while live on our website. There is no additional transport or loading discount.

Current offer: 50% off your first 2 months of storage. A minimum 1-month storage charge applies; normal storage rates apply after the initial 2 months. All customers qualify. There is no current expiry date; the offer is honoured while live on our website. There is no additional transport or loading discount.

Transport is charged separately from storage. Initial delivery and return delivery are not universally included in the storage rate. Refer to your quote for the transport charges and inclusions that apply to your booking.

We recommend booking at least 3–5 business days in advance to request your preferred date and time. Same-day storage pickup or delivery may be possible, subject to availability; urgent service is not guaranteed. Minimum charges apply for pickup, at least one month of storage, and redelivery. Confirm availability and charges with our team before booking. Call 1300 393 269 for urgent enquiries.

Same-day storage pickup or delivery may be possible, subject to availability; urgent service is not guaranteed. Minimum charges apply for pickup, at least one month of storage, and redelivery. Confirm availability and charges with our team before booking.

We accommodate booking changes wherever possible. Changes are normally free, but costs we have incurred may be passed on, particularly for short-notice changes after the schedule is set at or after 2.30pm one business day before pickup or delivery. Contact our team to confirm availability and any charges; see our Cancellations page.

Choose from three move-in services — you load, we load, or bring your belongings to us — with storage separate from transport and loading charges; refer to your quote for services and inclusions. With you load and we load, the Ezebox stays on the truck while pre-packed belongings are loaded. You load includes storage and transport; we load includes storage, transport and loading. Bring your belongings to our warehouse, transport and load them yourself, and pay for storage only. Our team will confirm the delivery or warehouse arrival arrangements with you.

Each Ezebox holds approximately 7 cubic metres of space — enough for 1 to 1.5 rooms of furniture and belongings. Internal dimensions: H 2.0m × W 1.5m × D 2.3m. External dimensions: H 2.2m × W 1.6m × D 2.4m. Use the internal dimensions for packing. The maximum weight capacity per unit is 1,500 kg. Use our Storage Calculator to estimate how many you'll need.

Choose from three move-in services — you load, we load, or bring your belongings to us — with storage separate from transport and loading charges; refer to your quote for services and inclusions. With you load and we load, the Ezebox stays on the truck while pre-packed belongings are loaded. You load includes storage and transport; we load includes storage, transport and loading. Bring your belongings to our warehouse, transport and load them yourself, and pay for storage only. Storage is separate from transport and loading charges. All prices include GST. Refer to your quote for the services, charges and inclusions that apply to your booking.

Your Ezebox is protected on the truck by its body or weatherproof canvas, then stored inside our secure, weatherproof warehouse with alarms and 24/7 CCTV. All boxes are stored at our facility, not at customer properties. Storage is not climate-controlled. Our only storage warehouse is at 40/400 Somerville Road, West Footscray VIC 3012. Other locations are service areas, not warehouses. Insurance is entirely customer-arranged and paid separately. It is not included in storage, transport or loading charges.

No. Your Ezebox is protected on the truck by its body or weatherproof canvas, then stored inside our secure, weatherproof warehouse with alarms and 24/7 CCTV. All boxes are stored at our facility, not at customer properties. Storage is not climate-controlled.

Insurance is entirely customer-arranged and paid separately. It is not included in storage, transport or loading charges.

Your Ezebox is protected on the truck by its body or weatherproof canvas, then stored inside our secure, weatherproof warehouse with alarms and 24/7 CCTV. All boxes are stored at our facility, not at customer properties. Storage is not climate-controlled.

Prohibited items are fuel; LPG cylinders, including empty cylinders; paint and solvents; chemicals; fireworks; aerosol cans; loose lithium batteries; e-bike batteries; food and perishables; plants; animals; firearms and ammunition; cash and jewellery; and damp or mouldy goods. Fridges and freezers are accepted if cleared out and dry. Contact our team if you are unsure about an item.

No — Ezeboxes are designed for household furniture and business items. We don't currently offer vehicle, boat, or caravan storage. Contact our team for a referral to a suitable vehicle storage provider.

Warehouse visits are available by arrangement with two business days' notice, Monday–Friday 9am–5pm and Saturday 9am–12pm. Visits are unlimited and you can add or remove items. Access is free with two business days' notice; shorter-notice access is subject to availability and may incur a $50 fee. There is no 24/7 customer access. Visits take place at 40/400 Somerville Road, West Footscray VIC 3012. Call 1300 393 269 or email contact@ezebox.com.au to arrange your visit. Please advise us at least 24 hours before your booked warehouse visit if you cannot attend. Failure to give that notice may incur a discretionary $50 no-show charge including GST. This is separate from the short-notice access fee and does not apply to general storage cancellation. The warehouse visit notice period is not a promised return-delivery time. Redelivery depends on your selected service, advance payment and team availability. We recommend a minimum of 7 days’ notice; this is not a guaranteed turnaround time. Customer-unloading return includes retrieval from storage, loading your Ezebox onto the truck, transport within 30 minutes of the warehouse and one hour onsite per box, but not unloading labour. Crew-unloading return includes unloading labour, with one hour onsite per box. The box stays on the truck during unloading. Additional transport or onsite time costs $199/hour including GST, charged in 15-minute increments. You can also collect your belongings yourself; warehouse collection and drop-off are always self-load/unload.

Yes. Warehouse visits are available by arrangement with two business days' notice, Monday–Friday 9am–5pm and Saturday 9am–12pm. Visits are unlimited and you can add or remove items. Access is free with two business days' notice; shorter-notice access is subject to availability and may incur a $50 fee. There is no 24/7 customer access. Our only storage warehouse is at 40/400 Somerville Road, West Footscray VIC 3012. Other locations are service areas, not warehouses. Call 1300 393 269 or email contact@ezebox.com.au before visiting so we can prepare your Ezebox.

Redelivery depends on your selected service, advance payment and team availability. We recommend a minimum of 7 days’ notice; this is not a guaranteed turnaround time. Customer-unloading return includes retrieval from storage, loading your Ezebox onto the truck, transport within 30 minutes of the warehouse and one hour onsite per box, but not unloading labour. Crew-unloading return includes unloading labour, with one hour onsite per box. The box stays on the truck during unloading. Additional transport or onsite time costs $199/hour including GST, charged in 15-minute increments. You can also collect your belongings yourself; warehouse collection and drop-off are always self-load/unload.

Standard delivery is within 30 minutes’ drive of our West Footscray warehouse, not a 30 km radius or a map-based coverage guarantee. Confirm your address with our team. Jobs outside the standard delivery zone in Greater Melbourne are assessed individually and quoted for extra travel. Longer-distance jobs such as Geelong are assessed individually.

Jobs outside the standard delivery zone in Greater Melbourne are assessed individually and quoted for extra travel. Longer-distance jobs such as Geelong are assessed individually. As an illustration only, a Geelong job about one hour from the warehouse may involve one extra hour of travel compared with the standard zone — an extra 30 minutes each way. This is not a fixed fee or a distance or travel-time guarantee; each job is assessed and quoted individually. Interstate services are available through our partner network, subject to availability and an individual quote.

Cancellations made at least 7 days before pickup, delivery or moving day receive a full refund of the deposit. With shorter notice but at least 48 hours before delivery, we retain a booking fee equal to the lesser of the first month’s rent or $149 and refund the balance of your pre-payment. Cancellations within 48 hours are not eligible for a refund. See our Cancellations and Refund & Delivery Policy pages for the full terms.

Contact our team to arrange collection of your belongings or return delivery to your nominated address. Storage is separate from transport and loading charges. All prices include GST. Refer to your quote for the services, charges and inclusions that apply to your booking. Redelivery depends on your selected service, advance payment and team availability. We recommend a minimum of 7 days’ notice; this is not a guaranteed turnaround time. Customer-unloading return includes retrieval from storage, loading your Ezebox onto the truck, transport within 30 minutes of the warehouse and one hour onsite per box, but not unloading labour. Crew-unloading return includes unloading labour, with one hour onsite per box. The box stays on the truck during unloading. Additional transport or onsite time costs $199/hour including GST, charged in 15-minute increments. You can also collect your belongings yourself; warehouse collection and drop-off are always self-load/unload. Under our Terms of Use, access or redelivery is restricted until all outstanding fees are paid in full.

Your moving quote depends on the size of your move, access and transport requirements. All prices include GST. Moving-checkout prices remain available in the website's moving journey. Confirm the services and inclusions in your quote before booking.

Our team has been trained by AFRA members. Two trained removalists, a truck, basic furniture protection (blankets, straps, dollies), and door-to-door travel time within Melbourne. Boxes, packing materials and packing labour are optional add-ons. Confirm inclusions in your personalised quote. Insurance is entirely customer-arranged and paid separately. It is not included in storage, transport or loading charges.

Yes — local moves have a 2-hour minimum. After that, you're only billed for the time we actually take, in 6-minute increments. No rounding up to the next hour.

You pay 100% of the estimated job total when booking to lock in your date and crew. If the completed job costs more, the additional payment is due upon completion. If it costs less, any overpayment is refunded upon completion.

Insurance is entirely customer-arranged and paid separately. It is not included in storage, transport or loading charges.

Local bookings can usually be filled within 2–3 days. For weekends and end-of-month we recommend 1–2 weeks ahead. Interstate moves are best booked 2–4 weeks out so we can plan the route.

We accommodate booking changes wherever possible. Changes are normally free, but costs we have incurred may be passed on, particularly for short-notice changes after the schedule is set at or after 2.30pm one business day before pickup or delivery. Contact our team to confirm availability and any charges; see our Cancellations page.

Same-day moves may be possible, subject to crew availability; urgent service is not guaranteed. Call 1300 393 269 to confirm availability and minimum moving charges. If your move includes storage, minimum charges apply for pickup, at least one month of storage, and redelivery.

Interstate services are available through our partner network, subject to availability and an individual quote.

Yes. Our packing crew brings boxes, paper, bubble wrap and tape, and will professionally pack everything from kitchens to home offices. You can also book partial packing — e.g. just the kitchen and fragile items.

Yes. Choose the storage and transport services that suit your move. There is no minimum rental duration, but a minimum 1-month storage charge applies, even if you store for 1 day or 3 weeks. Beyond the first month, storage is prorated to the day. If you select a lower rate for a longer term and leave early, we may adjust your rate to reflect your actual stay. Storage is separate from transport and loading charges. All prices include GST. Refer to your quote for the services, charges and inclusions that apply to your booking. Redelivery depends on your selected service, advance payment and team availability. We recommend a minimum of 7 days’ notice; this is not a guaranteed turnaround time. Customer-unloading return includes retrieval from storage, loading your Ezebox onto the truck, transport within 30 minutes of the warehouse and one hour onsite per box, but not unloading labour. Crew-unloading return includes unloading labour, with one hour onsite per box. The box stays on the truck during unloading. Additional transport or onsite time costs $199/hour including GST, charged in 15-minute increments. You can also collect your belongings yourself; warehouse collection and drop-off are always self-load/unload. Current offer: 50% off your first 2 months of storage. A minimum 1-month storage charge applies; normal storage rates apply after the initial 2 months. All customers qualify. There is no current expiry date; the offer is honoured while live on our website. There is no additional transport or loading discount.

Yes — we move upright pianos, pool tables, safes, gym equipment and similar specialty items as part of a normal move. Just flag them at booking so we send the right crew size and equipment.

Most local jobs run with a 6-tonne pantech (~38 m³) which fits a typical 2–3 bedroom home in one trip. Larger homes get an 8 or 10-tonne truck, or a second crew on the day. We size the truck to your inventory at quote time.

The day before your move we'll confirm a 1-hour arrival window. On the day you'll get a live ETA SMS as the crew departs the depot, and a phone call when they're 15 minutes away.

Have everything packed (unless you've booked our packing service), reserve a parking spot or loading bay for the truck, and disconnect/empty the fridge and washing machine. We'll handle the rest.

Yes — beds, tables and most flat-pack furniture are taken apart at pickup and reassembled at the new place as part of the hourly rate. Hardware is bagged and labelled so nothing goes missing.

Let us know about stairs, narrow driveways, parking restrictions or lifts at booking and we'll plan around them. If a permit is required (e.g. CBD loading bays) we can advise on the council process.

Cancellations made at least 7 days before pickup, delivery or moving day receive a full refund of the deposit. With shorter notice but at least 48 hours before delivery, we retain a booking fee equal to the lesser of the first month’s rent or $149 and refund the balance of your pre-payment. Cancellations within 48 hours are not eligible for a refund. See our Cancellations and Refund & Delivery Policy pages for the full terms.

We move in the rain — our crews carry plastic wrap and protective blankets to keep your items dry. We only postpone for safety reasons (e.g. severe storms or flooding) and there's no charge to reschedule in that case.